Delivery & Returns
All orders are sent via Australia Post using the standard red-coloured parcels. We only deliver within Australia. Standard shipping charge is $10 per order. Express shipping is $15 per order.
Collecting from Yarraville
Orders can be paid online and collected from our store. Simply select the free Pick-up delivery option during checkout. Important note: Wait for e-mail confirmation before coming to the store, as we will need to check stock level and secure your items. This may take a 2 days.
If your selected items are in stock, we will post your order on the next business day, Monday to Friday. Please use the Australia Post delivery tool to find the estimated delivery time from Yarraville (postcode 3013): click here.
This policy applies to transactions conducted in-store, online and via telephone.
To be eligible for a return, your item must be unused and in the same condition that you received it. You must contact the store via phone or email, receiving authorisation to return, before returning any item, and you must provide proof of purchase.
Change-of-mind returns may be accepted within 7 days of you receiving the item. If you cannot find an alternative item in exchange, we will offer a store credit valid for 2 weeks from date of return.
You will bear the cost of return shipping. We will additionally charge our standard shipping fee of $10 to mail the item you exchanged for.
Exclusions: Choose carefully as Jewellery and discounted items can not be returned if you change your mind.
"Faulty"/Unfit for purpose/Inaccurately Described Goods
In the case that your item is, or becomes, unfit for purpose or inaccurately described, generally called "faulty", then you may return the item for a full refund. We generally cannot repair or replace items because our range of stock turns over frequently. The refund period for faulty items sold by Angelica Clothing is generally up to 1 year, depending on the reasonably expected normal usage life for that type of product. The manager will use their discretion for items returned more than 1 year after purchase.
You should contact the store via phone or email, receiving authorisation to return, before returning any item.
For more information about your rights as a consumer, please visit the Consumer Affairs Victoria website.
Always contact us before returning any item. Authorised returns should be mailed via Australia Post Regular Post to: Angelica Clothing, 30 Anderson St, Yarraville Victoria AU 3013
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The original delivery charge plus the cost of you returning it will be reimbursed to you. Make sure you include proof of the cost of return delivery when you return the item.
If a refund is not approved, we will notify you with an explanation. It is then your responsibility to collect or arrange collection from our store within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or call 03 9689 2396.