Delivery & Returns

Click & Collect

Click & Collect can be selected at check out. Please wait for an SMS to confirm that your order is ready to pick up. 

Click & Collect is from our new office at 5/2D Parker St, Footscray VIC 3011.

 

Delivery Charges

All orders are sent via Australia Post using the standard red-coloured parcels. We only deliver within Australia. Standard shipping charge is $10 per order - or free for orders over $100.

 

Delivery Times

Due to COVID-19, for health and safety our business is minimising operating hours. Shipping of online orders may be delayed by a few days. Australia Post also has delays of 1-3 weeks.

 

RETURNS POLICY

Change-of-Mind Returns

UPDATED 20/10/2020: If you change your mind, or the fit isn't quite right, you are welcome to contact us to ask for an exchange or credit note. The item must be in new condition with all tags attached.

You must do this within 7 days of receiving the item - we don't accept change-of-mind returns after 7 days.

Send an email to info@shopangelica.com.au and we will advise next steps.

Please DO NOT return items without authorisation from us, as it's important we verify the cause and track who returned it. Thanks!

 

"Faulty"/Unfit for purpose/Inaccurately Described Goods

In the case that your item is, or becomes, unfit for purpose or inaccurately described, generally called "faulty", then you may return the item for a full refund. We generally cannot repair or replace items because our range of stock turns over frequently. The refund period for faulty items sold by Angelica Clothing is generally up to 1 year, depending on the reasonably expected normal usage life for that type of product. The manager will use their discretion for items returned more than 1 year after purchase.

You should contact the store via phone or email, receiving authorisation to return, before returning any item.

For more information about your rights as a consumer, please visit the Consumer Affairs Victoria website.